What we do

Neil Russell

Job Title: Chairman

Neil started at PJ Care in 2001, working alongside his mum, Jan Flawn CBE, helping to develop the company into the UK’s leading high-quality specialist neurological care provider. At one time or another Neil has worked in every role in the company, mopping floors and providing personal care to residents as well as developing the HR and financial systems that keep the company at the cutting edge of care provision.

Before joining the company, Neil spent 12 years in the Foreign and Commonwealth Office, serving overseas in Abu Dhabi, Brasilia and Warsaw. As Chairman Neil is responsible for the company’s strategy and forward planning, and he takes the lead in all new developments including new builds as well as the ground-breaking RICO software system and many other innovative and award-winning projects.

Neil has taken over from Jan as the driving force behind PJ Care and is leading the company in its push for greater quality in all areas of care provision.


We are all aware that these are very difficult times and that nearly everyone has been affected in some way by the COVID-19 virus.

Here at PJ Care we are taking every precaution and doing all we can to ensure the safety and wellbeing of our residents and staff and their families and loved ones. We have put many new systems in place to ensure the wellbeing of all, including heightened infection control procedures, restrictions on visitors to our buildings and reducing staff movement between Units.

As a result of the inconsistencies in conducting tests and the inability to carry out antibody tests, we have taken the decision to cease all new admissions until the situation is clearer. We have taken this decision to protect our existing residents, all of whom are vulnerable and at high risk should the virus get into one of our buildings.

As with all aspects of the situation this will be reviewed daily by our board and senior management team, who are meeting daily via video conference to review the latest situation and make changes to our processes as required.

We provide our staff team, residents and relatives with daily updates and ensure that everyone is able to keep in touch as much as possible in the circumstances. If you have any concerns or enquiries relating to the current situation, please get in touch on enquiries@pjcare.co.uk.

Staff access into our buildings is strictly controlled, and all other non-essential access is not permitted. Staff and residents are given regular health checks throughout the day to ensure they remain healthy and safe. Safe systems are in place to recruit and train temporary cover for staff who have to self-isolate. Our staffing numbers remain at our usual high levels.

While there are reports of shortages of some equipment and distribution by suppliers is rationed, we are confident that we have sufficient supply to meet the needs of our residents. We continue to do all we can to protect those in our care and the incredible people who look after them every day.

We will provide regular updates via our social media channels and on our website, but should you have any questions about anything we do please get in touch via the contact page on the website www.pjcare.co.uk.

Take care and stay healthy

Neil Russell