Placement Process

Placement Process


Please contact our dedicated team below:

Greg Pounds, Referrals & Placements Manager - 0330 20 20 695,

Referrals & Placements Officer - 0330 20 20 305,

Whether an enquiry comes from a family member, friend, social worker or NHS commissioner, we will listen to ensure we fully understand the requirements of a potential resident.



Prior to admission you will receive a full pre-admission assessment.

Unless there are exceptional circumstances, for example when we have a request for a fast track emergency admission, we will always undertake a thorough clinical assessment of the person to establish their exact behavioural, emotional and physical needs.



Come for a cup of tea and an informal chat and view our care centre.

We encourage potential residents, their families, commissioners and social workers to visit the care centre that we identify will best suit the individual's requirements.



Approval of funding agreement.

Based on the assessment outcome, an offer letter with the weekly price calculation will be provided to the funder, whether this is an NHS commissioner, a social worker or private individual. A copy of the pre-admission assessment will also be provided identifying areas of the resident's specialist requirements and care needs, including an overview of the therapies and social engagement that will be part of their care pathway.



We will welcome the resident and their family/friends to our centre and their new home.

Following confirmation of the care agreement we will arrange a suitable date for us to welcome our new resident. The resident's room will be freshly decorated according to personal preference and personal effects can be moved in, so they feel at home as quickly as possible. 

You will also be introduced to our Family Liaison Officer who will be on hand to help you with the transition and any on-going support along with the rest of the clinical team.


28 Day Review Period

Our multi-disciplinary team will create a specialist care and social engagement plan which will be assessed over an initial 28-day period. A multi-disciplinary care review will then take place, to which you will be invited, where our team will provide reports on their time with us and to confirm their on-going care pathway.



We are all aware that these are very difficult times and that nearly everyone has been affected in some way by the COVID-19 virus.

Here at PJ Care we are taking every precaution and doing all we can to ensure the safety and wellbeing of our residents and staff and their families and loved ones. We have put many new systems in place to ensure the wellbeing of all, including heightened infection control procedures, restrictions on visitors to our buildings and reducing staff movement between Units.

As a result of the inconsistencies in conducting tests and the inability to carry out antibody tests, we have taken the decision to cease all new admissions until the situation is clearer. We have taken this decision to protect our existing residents, all of whom are vulnerable and at high risk should the virus get into one of our buildings.

As with all aspects of the situation this will be reviewed daily by our board and senior management team, who are meeting daily via video conference to review the latest situation and make changes to our processes as required.

We provide our staff team, residents and relatives with daily updates and ensure that everyone is able to keep in touch as much as possible in the circumstances. If you have any concerns or enquiries relating to the current situation, please get in touch on

Staff access into our buildings is strictly controlled, and all other non-essential access is not permitted. Staff and residents are given regular health checks throughout the day to ensure they remain healthy and safe. Safe systems are in place to recruit and train temporary cover for staff who have to self-isolate. Our staffing numbers remain at our usual high levels.

While there are reports of shortages of some equipment and distribution by suppliers is rationed, we are confident that we have sufficient supply to meet the needs of our residents. We continue to do all we can to protect those in our care and the incredible people who look after them every day.

We will provide regular updates via our social media channels and on our website, but should you have any questions about anything we do please get in touch via the contact page on the website

Take care and stay healthy

Neil Russell